Episode 261: Shep Hyken
“Do Your Customers Come Back Again and Again?”
Conversation with Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, a New York Times and Wall Street Journal bestselling author, and member of the National Speakers Association Hall of Fame.
(Check out the 2nd interview with Shep on Episode 320.)
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Shark Trivia
Did You Know that Watson lost his leg to a Shark….
….in artwork, on display at the Met, by Anglo-American painter John Singleton Copley? Copley painted this rapid study for "Watson and the Shark" from his first rendering of the iconic work in preparation for successive versions, found in other museum collections.
The painting depicts the future Lord Mayor of London, Brook Watson, who, as a teenager, lost his leg to a shark while swimming in Havana harbor in 1749.
A Black sailor holds a rope for the victim who later famously defended the slave trade in the West Indies.
Copley’s dramatic depiction of an ordinary man in the midst of an extraordinary event of unresolved peril in the Atlantic World revolutionized British-American history painting.
About the “Shark” and Host of A Shark’s Perspective
Kenneth "Shark" Kinney is a keynote speaker, accomplished marketer, lead generation driver, and business growth consultant. He is passionate about leveraging data in omni-channel strategies and known for driving growth in Digital Marketing and Advanced and Addressable TV. He's led national campaigns working with brands including Acxiom, Citi, Chase, Target, GM, American Express, FedEx, Honda, Toyota, TD Ameritrade, Panera, TruGreen, and over 50 colleges and universities. He has also been an on air host and producer of TV and Radio programs.
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