Episode 256: Laurie Guest
“How Much Common Sense Is Common with Customer Service?”
Conversation with Laurie Guest, a keynote speaker, entrepreneur, authority on customer service excellence, and author of “The 10¢ Decision: How Small Change Pays Off Big.”
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Shark Trivia
Did You Know that the Banded Houndshark (Triakis scyllium)….
….is a species of houndshark commonly found in the northwestern Pacific Ocean from the southern Russia to China and Taiwan?
….has a short, rounded snout with widely-placed nostrils; oval eyes horizontally placed high on its head; mostly narrow fins; is gray above and lighter below; and can grow to a maximum length of 150 cm?
….are nonthreatening and nocturnally feed on invertebrates?
About the “Shark” and Host of A Shark’s Perspective
Kenneth "Shark" Kinney is a keynote speaker, accomplished marketer, lead generation driver, and business growth consultant. He is passionate about leveraging data in omni-channel strategies and known for driving growth in Digital Marketing and Advanced and Addressable TV. He's led national campaigns working with brands including Acxiom, Citi, Chase, Target, GM, American Express, FedEx, Honda, Toyota, TD Ameritrade, Panera, TruGreen, and over 50 colleges and universities. He has also been an on air host and producer of TV and Radio programs.
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